CHAPTER 4 :ASSIGNMENT INDIVIDUALS OF EFFICIENCY AND EFFECTIVENESS IT METRICS

ASSIGNMENT OF EFFICIENCY IT METRICS:

Throughput - the amount of information that can travel through a system at any point

Cala Qisya provides the addresses of their each outlets for easier to customers find them

Cala Qisya also required the information about sold out their stocks to customers and also the sales that their promotes

Transaction speed - the amount of time a system takes to perform a transaction

 We can directly click on what we want to purchase according to the categories when we visit the page

We can get the information of tracking parcel online which is it show that the transaction speed does not take a long time as long it has a strong connection.

System Availability - the number of hours a system available for users

The website can be reach anytime but if there have help and questions, customers must do on the hours that Cala Qisya available

Information Accuracy - the extent to which a system generates the correct result when executing the same transactions numerous times

This was taken on the 31 of January 2017 at 10:03 a.m

This was taken on 4 of February 2017 at 9:00 p.m

Web traffic - includes a host of benchmarks such as the number of page views, the number of unique visitors, and the average time spent viewing a Web page

Cala Qisya shows the numbers of people talking about theirs , total pages likes and also the number of pages followed by week 

Response time - the time it takes to respond to user interactions such as mouse click

First click at women

Second click limited edition

Its only take 2 clicks only to find what we want

ASSIGNMENT OF EFFECTIVENESS IT METRICS:

Usability - the ease with which people perform transactions and/or find information. A popular usability metric on the Internet is degree of freedom, which measures the number of clicks required to find desired information.

First click on streetwear

Second click on men

Its only takes 2 click to find the information about desired streetwear for men so that, its really easier to users or customers as it fast click for them to search information on Cala Qisya's website.

Customer Satisfaction - measured by such benchmarks as satisfaction surveys, percentage of existing customers retained, and increase in revenue dollar per customer.

As customers, we also can give our satisfaction by comment on Cala Qisya's Instagram. From this, Cala Qisya can measured as their satisfaction survey by their customers.

Conversion Rates -  The number of customers an organization "touches" for the first time and persuade to purchase its products or services. This is popular metric for evaluating the effectiveness of banner, pop-up, pop-under ads on the Internet

Financial - such as return on investment (the earning power of an organization's assets), cost benefits analysis, and break-even analysis