CHAPTER 14: OUTSOURCING COLLABORATIVE PARTNERSHIPS
QUESTION FROM THIS CHAPTER:
• Compare the different categories of collaboration technologies
• Define the fundamental concepts of a knowledge management system
TEAMS, PARTNERSHIPS AND ALLIANCES
Organizations create and use teams, partnerships, and
alliances to: undertake new initiatives, address both minor and major problems
and capitalize on significant opportunities. Organizations create teams,
partnership, and alliances both internally with employees and externally with
other organizations
Organizations from alliances and partnerships with other
organizations based on their core competency.
- Core competency- an organization’s key strength, a business function that it does better than any of its competitors
- Core competency strategy- organization chooses to focus specifically on its core competency and forms partnerships with other organizations to handle nonstrategic business processes.
TEAMS, PARTNERSHIPS AND ALLIANCES
Information technology can make a business partnership easier
to establish and manage
- Information partnership- occurs when two or more organizations cooperate by integrating their IT system, thereby providing customers with the best of what each can offer.
The Internet has dramatically increased the ease and
availability for IT-enabled organizational alliances and partnerships
COLLABORATION SYSTEMS
- Collaboration solves specific business tasks such as telecommuting, online meetings, deploying applications and remote project and sales management.
- Collaboration system- supports the work of teams by facilitating the sharing and the flow of information
Identify the different ways in which companies collaborate
using technology:
- Companies must be able to collaborate. Without collaboration companies simply would have a very difficult time operating. Companies collaborate in a number of ways including document exchange, shared whiteboards, discussion forums and e-mail.
Compare the different categories of collaboration
technologies:
Two categories of collaboration:
- Unstructured collaboration (information collaboration): includes document exchange, shared whiteboards, discussion forums and e-mail.
- Structured collaboration (process collaboration): involves shared participation in business processes such as workflow in which knowledge is hardcoded as rules.
Collaboration business
functions
Collaboration systems also include:
⇒Knowledge
management systems
⇒Content
management systems
⇒Workflow
management systems
⇒Groupware
systems
KNOWLEDGE MANAGEMENT SYSTEMS
Define the fundamental concepts of a knowledge management
system:
⇨Knowledge
management (KM): involves capturing, classifying, evaluating, retrieving, and
sharing information assets in a way that
provides context for effective decisions and actions
⇨Knowledge management system:
supports the capturing and use of an organization’s “know-how”
EXPLICIT AND TACIT KNOWLEDGE
- Intellectual and knowledge-based assets fall into two categories:
- Explicit knowledge- consists of anything that can be documented, archived, and codified, often with the help of IT
- Tacit knowledge- knowledge contained in people’ heads
Two best practices for transferring or recreating tacit
knowledge
→Shadowing-less experienced staff
observe more experienced staff to learn how their more experienced counterparts
approach their work
→Joint problem solving- a novice and
expert work together on a project
The reasons why organizations launch knowledge management
programs
KM TECHNOLOGIES
Knowledge management systems include:
↣Knowledge
repositories (databases)
↣Expertise
tools
↣E-learning
applications
↣Discussion
and chat technologies
↣Search and
data mining tools
KM AND SOCIAL NETWORKING
Finding out how information flows through an organization
- Social networking analysis(SNA): a process of mapping a group’s contacts (whether personal or professional) to identify who knows whom and who works with whom
- SNA provides a clear picture of how employees and divisions work together and can help identify key experts
SOCIAL NETWORKING
CONTENT MANAGEMENT
- Content management system(CMS): provides tools to manage the creation, storage, editing, and publication of information in a collaborative environment
- CMS marketplace includes:
♥Document
management system (DMS)
♥Digital
asset management system (DAM)
♥Web
content management system (WCM)
WORKING WIKIS
- Wikis – web-based tools that make it easy for users to add, remove, and change online content
- Business wikis – collaborative web pages that allows users to edit documents, share ideas or monitor the status of a project
WORKFLOW MANAGEMENT SYSTEMS
Work activities can be performed in series or in parallel that involves people and automated computer systems
- Workflow – defines all the steps or business rules, from beginning to end, required for a business process
- Workflow management system – facilitates the automation and management of business processes and controls the movement of work through the business process
- Messaging-based workflow system – sends work assignments through an email system
- Database-based workflow system – stores documents in a central location and automatically asks the team members to access the document when it is their turn to edit the document
GROUPWARE SYSTEMS
- Groupware – software that supports teams interaction and dynamics including calendaring, scheduling and videoconferencing
Groupware technologies
WEB CONFERENCING
- Web conferencing – blends audio, video and document-sharing technologies to create virtual meeting rooms where people “gather” at a password-protected website
VIDEOCONFERENCING
- Video conference – A set of interactive telecommunication technologies that allow two or more locations to interact via two-way video and audio transmissions simultaneously
INSTANT MESSAGING
- Email is the dominant form of collaboration application, but real-time collaboration tools like instant messaging are creating a new communication dynamic
- Instant messaging – types of communications service that enables someone to create a kind of private chat room with another individual to communicate in real-time over the internet
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